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Which of the following is a primary disadvantage of viral marketing?


A) The costs of viral marketing are generally too high for most companies.
B) The brand associated with the viral message is usually forgotten.
C) Marketers have little control over who receives a viral message.
D) Viral messages are less likely to be viewed than other types of online promotions.
E) Viral messages are blocked by most search engines.

F) A) and B)
G) A) and C)

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Which of the following are the fastest-growing forms of marketing?


A) direct and digital
B) undifferentiated and differentiated
C) internal and external
D) mass and targeted
E) standardized and customized

F) C) and E)
G) A) and B)

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Which of the following is a type of identity theft that uses deceptive e-mails and fraudulent Web sites to fool consumers into revealing their personal data?


A) cold calling
B) crowdcasting
C) viral marketing
D) phishing
E) crowdsourcing

F) C) and D)
G) None of the above

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Differentiate between branded community Web sites and marketing Web sites. Provide examples to illustrate your response.

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Web sites vary greatly in purpose and co...

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________ can provide on-the-go product information, price comparisons, advice and reviews from other consumers, and access to instant deals and digital coupons.


A) Indirect marketing
B) Television marketing
C) Mobile marketing
D) Inbound telephone marketing
E) Direct-mail marketing

F) D) and E)
G) C) and D)

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What are the main forms of direct and digital marketing?

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The main forms of direct and digital mar...

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Which kind of marketing involves sending an offer, announcement, reminder, or other item to a person at a particular postal address?


A) kiosk marketing
B) direct digital marketing
C) mass marketing
D) direct-mail marketing
E) telephone marketing

F) A) and E)
G) None of the above

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For inbound telephone marketing, the company provides a toll-free phone number so it can receive orders solicited by television, print ads, direct mail, and catalogs.

A) True
B) False

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Coca-Cola Unbottled is an online forum where Coke fans and company insiders can "look at what's beyond the bottle," sharing posts on everything from new products and sustainability initiatives to fun and inspiring fan stories. This is an example of a ________.


A) blog
B) catalog
C) search engine
D) spam post
E) viral message

F) B) and D)
G) A) and C)

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Viral marketing involves creating videos, ads, and other marketing events that are so infectious that customers will seek them out or pass them along to others.

A) True
B) False

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The first step for most firms that are venturing into online marketing involves sending promotional e-mails.

A) True
B) False

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Which of the following is a form of online advertising?


A) direct mail
B) rich media ad
C) toll-free number
D) search-related ad
E) printed catalog

F) A) and B)
G) C) and D)

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Which of the following direct marketing forms includes infomercials?


A) direct-response television marketing
B) outbound telephone marketing
C) print-catalog marketing
D) direct-mail marketing
E) face-to-face marketing

F) A) and E)
G) C) and E)

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What are the main privacy concerns and Internet security issues associated with online marketing?

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Some direct marketers have been accused ...

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The marketing results from direct mail are difficult to measure.

A) True
B) False

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Clenzo is a company that provides house cleaning services in major urban and suburban areas. Marketers at Clenzo developed a short, humorous video promoting the company's services and hope that customers who see the video will be so entertained that they will pass the video on to their friends and colleagues. The marketers at Clenzo are using techniques to facilitate ________.


A) direct-mail marketing
B) viral marketing
C) catalog marketing
D) contextual advertising
E) display advertising

F) A) and E)
G) B) and E)

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Which of the following account for the largest portion of firms' online advertising spending?


A) display and search-related advertisements
B) search-related and rich media advertisements
C) digital and rich media advertisements
D) community Web sites and blog posts
E) blog posts and digital media

F) C) and D)
G) B) and E)

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A branded community Web site aims to present content that engages consumers rather than sell products to them.

A) True
B) False

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Every time a search is made using keywords related to construction, search engines display text-based advertisements and links to Regan Builders, a construction firm. The marketing tool used by Regan Builders is best referred to as a ________.


A) display advertisement
B) contextual advertisement
C) digital catalog
D) community Web site
E) Web blog

F) A) and D)
G) D) and E)

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Stephanie Archer has been saving her money to buy a BMW convertible. Archer has spent hours on the BMW Web site choosing the exterior and interior colors and studying the various options and models. In this case, Archer has been using BMW's marketing Web site.

A) True
B) False

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