Question 1

Why are most cultures considered to be complete?

Accepted Answer

A)  They can be easily explained to those of another culture
B)  They are observable and don't need to be written
C)  They provide rules for society
D)  They provide answers to large "life" questions for members
E)  They may not make sense to those outside the culture,making the culture exclusiveF) A) and C)
G) None of the above

Question 2

When applying ethical standards to communication between cultures,what can be done to allow for the clearest exchange of information possible?

Accepted Answer

A)  Work in terms of one culture or the other
B)  Understand that values vary from culture to culture
C)  Send messages that are honest
D)  Understand the needs of the receiver
E)  Be flexible and actively seek mutual groundF) A) and B)
G) A) and E)

Question 3

What is the pattern of physical cues and implicit understanding where communication takes place?

Accepted Answer

A)  Cultural context
B)  Orientation
C)  Inclusiveness
D)  Cultural competency
E)  Elements of cultureF) A) and B)
G) A) and C)

Question 4

What should be considered when seeking to understand the nature of ethics,values,and laws of those of other cultures?

Accepted Answer

A)  Primary resources and principal products
B)  How people view scheduled appointments
C)  Generally accepted working hours
D)  The idea that politeness is more important than factual honesty
E)  Phrases,facial expressions,or hand gestures that might be considered rudeF) All of the above
G) D) and E)

Question 5

The term ________ refers to dedicated software and online services that offer various forms of automated translation.

Accepted Answer

A)  machine interpolation
B)  digital interpretation
C)  online transcription devices
D)  computerized translation toolsE) A) and C)
F) None of the above

Question 6

When working with those from another culture,what can be done to improve your listening and comprehension skills?

Accepted Answer

A)  Use local idioms and jargon whenever possible
B)  Increase your use of nonverbal feedback
C)  Be tolerant of vocabulary choices
D)  Assume the speaker has adjusted the content of the message for you
E)  Look for changes in tone,speed,and volume,indicating something is importantF) B) and C)
G) B) and E)

Question 7

Which of the following can greatly influence the meaning of words and gestures used in a communication and influences other aspects of communication?

Accepted Answer

A)  The culture in which you were raised
B)  Your view of human relationships
C)  Ethnocentrism
D)  Time and space
E)  Your beliefs and valuesF) All of the above
G) A) and B)

Question 8

Which of the following is the process of exchanging messages between people who have different cultural backgrounds?

Accepted Answer

A)  Ethnocentrism
B)  Intercultural communication
C)  Xenophobia
D)  Cultural competency
E)  DiversityF) A) and E)
G) C) and D)

Question 9

Which of the following is essential when communicating with those from other cultures?

Accepted Answer

A)  Use general terms and phrases
B)  Write based on your cultural biases
C)  Use communication translation technologies
D)  Adapting the message to other cultures
E)  Be consistent and exact in your effortsF) All of the above
G) A) and B)

Question 10

Disabled employees can use ________ to pursue a greater range of career paths,thereby giving employers access to a broader base of talent.

Accepted Answer

A)  flexible initiatives
B)  coordinated systems
C)  assistive technologies
D)  revolving methodologiesE) All of the above
F) B) and C)

Question 11

What is the primary task of communication in low-context cultures?

Accepted Answer

A)  Building relationships
B)  Discovering the essence of a message
C)  Exchanging information
D)  Indirectness
E)  Understanding through metaphorsF) D) and E)
G) A) and B)

Question 12

Today,many executives feel profit and market share would improve if employees improved in what skill?

Accepted Answer

A)  Time management
B)  Technology
C)  Cultural competency
D)  International communications
E)  EthnocentrismF) A) and C)
G) B) and E)

Question 13

The level of cultural diversity at a company will have little effect on business communication at that company.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is one of the advantages of a diverse workforce?

Accepted Answer

A)  Local markets are no longer confined to national borders
B)  There are fewer communication breakdowns in the international business sector
C)  Legal requirements for a diverse workforce are fulfilled
D)  Companies can benefit from a wider range of employee talents
E)  Salaries are often less and are easier to controlF) None of the above
G) C) and D)

Question 15

Which of the following can be used to help those with disabilities perform activities that previously were difficult or impossible?

Accepted Answer

A)  Cultural adaptation
B)  Increased degrees of freedom
C)  Smartphones
D)  Future orientation technologies
E)  Assistive technologiesF) A) and D)
G) A) and C)

Question 16

What societal norm in the United States indicates that material goods are a sign of superiority?

Accepted Answer

A)  Roles and status
B)  Use of manners
C)  Attitudes toward work and success
D)  Concepts of time
E)  Openness and inclusivenessF) A) and C)
G) A) and B)

Question 17

As the differences between cultures increase,the chances for misunderstandings when communicating decrease.

Accepted Answer

A) True 
 B)False

Question 18

Following the "Golden Rule" is not an effective strategy for adapting to other cultures.

Accepted Answer

A) True 
 B)False

Question 19

When writing in English for non-native English speakers,how will transitional words and phrases help the reader's understanding of the message?

Accepted Answer

A)  By allowing them to understand smaller chunks of information at a time
B)  By allowing them to follow your train of thought
C)  Numbers and dates will be clearer and less likely to be misinterpreted
D)  By allowing readers to better understand slang terms and local idioms
E)  By helping readers separate humor and references to popular culturesF) B) and C)
G) B) and D)

Question 20

In today's global business world,communication and culture

Accepted Answer

A)  are not closely related and are rarely important to business communication.
B)  are so closely related that separating the two is virtually impossible.
C)  have become irrelevant since the advent of the Internet and the rise of social media.
D)  present challenges that can be overcome simply by learning your audience's language.E) None of the above
F) A) and D)

Exam 3: Communication Challenges in a Diverse,Global Marketplace

The term ________ refers to dedicated software and online services that offer various forms of automated translation.

Correct AnswerverifiedShow Answer

In today's global business world,communication and culture

Correct AnswerverifiedShow Answer

What should be considered when seeking to understand the nature of ethics,values,and laws of those of other cultures?

Correct AnswerverifiedShow Answer

When writing in English for non-native English speakers,how will transitional words and phrases help the reader's understanding of the message?

Correct AnswerverifiedShow Answer

When working with those from another culture,what can be done to improve your listening and comprehension skills?

Correct AnswerverifiedShow Answer

Following the "Golden Rule" is not an effective strategy for adapting to other cultures.

Correct AnswerverifiedShow Answer

Which of the following can greatly influence the meaning of words and gestures used in a communication and influences other aspects of communication?

Correct AnswerverifiedShow Answer

Which of the following is the process of exchanging messages between people who have different cultural backgrounds?

Correct AnswerverifiedShow Answer

Which of the following is essential when communicating with those from other cultures?

Correct AnswerverifiedShow Answer

Why are most cultures considered to be complete?

Correct AnswerverifiedShow Answer

What is the primary task of communication in low-context cultures?

Correct AnswerverifiedShow Answer

Which of the following can be used to help those with disabilities perform activities that previously were difficult or impossible?

Correct AnswerverifiedShow Answer

Disabled employees can use ________ to pursue a greater range of career paths,thereby giving employers access to a broader base of talent.

Correct AnswerverifiedShow Answer

The level of cultural diversity at a company will have little effect on business communication at that company.

Correct AnswerverifiedShow Answer

What societal norm in the United States indicates that material goods are a sign of superiority?

Correct AnswerverifiedShow Answer

Today,many executives feel profit and market share would improve if employees improved in what skill?

Correct AnswerverifiedShow Answer

As the differences between cultures increase,the chances for misunderstandings when communicating decrease.

Correct AnswerverifiedShow Answer

When applying ethical standards to communication between cultures,what can be done to allow for the clearest exchange of information possible?

Correct AnswerverifiedShow Answer

Which of the following is one of the advantages of a diverse workforce?

Correct AnswerverifiedShow Answer

What is the pattern of physical cues and implicit understanding where communication takes place?

Correct AnswerverifiedShow Answer

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