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The key elements of an organization are its people, structure, business processes, politics, and ________.

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The three activities in an information system that produce the information organizations use to control operations are


A) information retrieval, research, and analysis.
B) input, output, and feedback.
C) input, processing, and output.
D) data analysis, processing, and feedback.

E) A) and B)
F) None of the above

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Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of


A) improved flexibility.
B) improved decision making.
C) improved efficiency.
D) customer and supplier intimacy.

E) B) and D)
F) C) and D)

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Information systems literacy describes the behavioral approach to information systems, whereas computer literacy describes the technical approach.

A) True
B) False

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A fully digital firm produces only digital goods or services.

A) True
B) False

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An example of a social complementary asset is


A) technology and service firms in adjacent markets.
B) training programs.
C) distributed decision-making rights.
D) all of the above.

E) A) and B)
F) A) and C)

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An example of a business using information systems to attain operational excellence is


A) Wal-Mart's RetailLink system.
B) the Mandarin Oriental hotel's customer-preference tracking system.
C) Verizon's Web-based digital dashboard.
D) Apple Inc.'s iPod.

E) A) and B)
F) None of the above

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________ is output returned to appropriate members of the organization to help them evaluate or correct the input stage.

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A business model describes how a company produces, delivers, and sells a product or service to create wealth.

A) True
B) False

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Define business process. What might be a business process used at a hospital?

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A business process is a set of logically...

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