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In a collectivistic culture such as East Asia,people-oriented and content-oriented listening styles are valued and practiced.

A) True
B) False

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The process of reviewing information for accuracy and validity._______

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Backchannel cues are an effective method for offering negative feedback to a speaker.

A) True
B) False

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Which of the following is a barrier to effective listening?


A) providing timely,immediate feedback
B) adapting your listening
C) failing to manage distractions
D) being aware of your listening style
E) improving your ability to recall information

F) A) and C)
G) A) and B)

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Devices that aid memory during the listening process._______

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Listeners who prefer clear,accurate messages from others._______

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Action-ori...

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Providing feedback,asking questions,saying "yes" or "uh-huh," and smiling are all examples of


A) hearing.
B) responding.
C) remembering.
D) understanding.
E) interpreting.

F) B) and D)
G) C) and D)

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Active,effective listeners tend to


A) focus on content-oriented listening.
B) focus on action-oriented listening.
C) use all four listening styles,as needed.
D) focus on time-oriented listening.
E) focus on people-oriented listening.

F) A) and C)
G) C) and D)

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Using backchannel cues such as "uh-huh" signal to the speaker that you are not paying attention.

A) True
B) False

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The first step in the listening process._______

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Communicating attention and comprehension to a speaker._______

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Western cultures such as the United States tend to be individualistic in nature and value what type of listening style?


A) empathic listening
B) time- or action-oriented listening
C) people-oriented listening
D) content-oriented listening
E) passive listening

F) A) and E)
G) B) and E)

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When Cheryl talks with her mother,she often doesn't really listen to what she says;however,when she talks with her son Dylan,she listens carefully and attentively.Cheryl is demonstrating


A) selective listening.
B) mental bracketing.
C) passive listening.
D) pseudo-listening.
E) narcissistic listening.

F) C) and E)
G) C) and D)

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A person from an individualistic culture communicating with someone from a collectivistic culture would be wise to do all of the following EXCEPT


A) adopt a people-oriented listening style.
B) provide positive feedback.
C) emphasize areas of commonality.
D) avoid hurrying the interactions.
E) use time-oriented listening.

F) C) and D)
G) A) and E)

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Selective listening is suggested as one method for addressing the barriers to listening.

A) True
B) False

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The shifting of attention between many different things at once.________

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Remembering is not a critical part of the listening process.

A) True
B) False

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Listeners who attend to what others say only to attack or ambush them._______

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Aggressive...

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If your friend solicits your opinion on how to handle his relational difficulties only to then discount and dismiss your opinion,he is demonstrating aggressive listening.

A) True
B) False

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What listening function would be most appropriate if your boyfriend,who is very shy,decided to sing a song at your local karaoke bar?


A) listening to discern
B) listening to analyze
C) narcissistic listening
D) listening to support
E) listening to comprehend

F) A) and E)
G) None of the above

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