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A _____ utilizes standard business software,such as Microsoft Word or Microsoft Excel,which has been configured in a specific manner to enhance user productivity.


A) user application
B) user configuration
C) user interface
D) user query

E) All of the above
F) B) and D)

Correct Answer

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A request for quotation (RFQ)is less specific than a request for proposal (RFP).

A) True
B) False

Correct Answer

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Today's mobile devices have enough computing power to provide processing "at the edge," which means at the end of a network,in the user's hands.

A) True
B) False

Correct Answer

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The _____ of a project is the total value of the benefits minus the total value of the costs,with both costs and benefits adjusted to reflect the point in time at which they occur.


A) net present value (NPV)
B) acquisition process
C) return on investment (ROI)
D) payback analysis

E) None of the above
F) All of the above

Correct Answer

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A software package that can be used by many different types of organizations is called a vertical application.

A) True
B) False

Correct Answer

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Empowerment makes an IT department less productive because it must spend more time responding to the daily concerns of users and less time on high-impact systems development projects that support strategic business goals.

A) True
B) False

Correct Answer

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Which is an example of a horizontal application?


A) point of sale system
B) enterprise resource planning software
C) accounting software
D) customer relationship management software

E) B) and C)
F) All of the above

Correct Answer

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A software package developed to handle information requirements for a specific type of business is called a(n) _____.


A) vertical application
B) symmetric application
C) horizontal application
D) asymmetric application

E) A) and C)
F) A) and B)

Correct Answer

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In most large and medium-sized companies,a(n) _____ within the IT department is responsible for providing user support.


A) service desk
B) evaluation team
C) planning center
D) information kiosk

E) B) and C)
F) A) and D)

Correct Answer

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There is a standard method for assigning the weight factors in an evaluation model.

A) True
B) False

Correct Answer

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Due to complexity,IT generally takes longer to move offshore than manufacturing.

A) True
B) False

Correct Answer

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A software package that can be used by many different types of organizations is called a(n) _____.


A) vertical application
B) symmetric application
C) horizontal application
D) asymmetric application

E) B) and D)
F) B) and C)

Correct Answer

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An accurate forecast of TCO is critical,because nearly _____ percent of total costs occur after the purchase of the hardware and software,according to Gartner,Inc.


A) 15
B) 45
C) 80
D) 95

E) None of the above
F) C) and D)

Correct Answer

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Identify a major web-based development environment.


A) Microsoft's .NET
B) HP ArcSight
C) Cisco's CSR
D) Oracle DBA

E) A) and D)
F) A) and C)

Correct Answer

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In a traditional systems development environment,security issues usually are less complex than with web-based systems,because the system operates on a private company network,rather than the Internet.

A) True
B) False

Correct Answer

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There is a major trend toward web-based architecture;it is rare to find firms that still rely on traditional systems.

A) True
B) False

Correct Answer

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SaaS increases the customer's need for software maintenance,operation,and support.

A) True
B) False

Correct Answer

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When software is purchased,a _____ is being bought that gives the purchaser the right to use the software under certain terms and conditions.


A) fixed fee model
B) request for proposal
C) software license
D) supplemental maintenance agreement

E) A) and B)
F) All of the above

Correct Answer

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Which is a software collection obtained from a vendor or application service provider?


A) software package
B) software cluster
C) software metric
D) software aggregate

E) A) and B)
F) A) and C)

Correct Answer

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When determining outsourcing fees,a _____ has a variable fee based on the number of users or workstations that have access to the application.


A) fixed fee model
B) usage model
C) subscription model
D) transaction model

E) None of the above
F) A) and B)

Correct Answer

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