Question 1

Match each scheduling method with its definition.
-No scheduled appointments; patients sign in upon arrival and are seen by the physician in that order

Accepted Answer

A)  clustering
B)  double-booking
C)  walk-in/open hours
D)  single-booking
E)  streamingF) waveG) modified waveH) B) and D)
I) A) and B)

Question 2

Weekly schedules for the providers should be accessible to:

Accepted Answer

A)   clinical medical assistants and providers
B)   administrative and clinical medical assistants
C)   administrative medical assistants and providers
D)   everyone in the officeE) B) and C)
F) C) and D)

Question 3

Match each scheduling abbreviation with its meaning.
-Sigmoidoscopy

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) SurgU) A) and J)
V) B) and J)

Question 4

Match each scheduling abbreviation with its meaning.
-Physical therapy

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) SurgU) E) and R)
V) F) and J)

Question 5

When using a paper scheduling system, if a patient cancels an appointment at the last minute, you should ____ the original entry.

Accepted Answer

A)   erase
B)   draw a single line through
C)   scribble out
D)   not modifyE) A) and B)
F) A) and C)

Question 6

When scheduling a hospital admission for a patient, you should not provide:

Accepted Answer

A)   the name of the attending physician for the admission
B)   the type of service the patient is to be admitted for
C)   a guess of the diagnosis and plan of care for the utilization committee review
D)   the type of reservation requestedE) B) and C)
F) A) and D)

Question 7

Match each scheduling abbreviation with its meaning.
-Injection

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) SurgU) H) and P)
V) J) and R)

Question 8

Match each scheduling abbreviation with its meaning.
-Called and canceled

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) SurgU) C) and O)
V) K) and N)

Question 9

Match each scheduling abbreviation with its meaning.
-Consultation

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) SurgU) B) and H)
V) M) and R)

Question 10

When should a charge slip be prepared and attached to a patient's chart?

Accepted Answer

A)   after the patient is seen
B)   while the patient is being seen
C)   before the patient is seen
D)   after the patient leaves the officeE) A) and B)
F) C) and D)

Question 11

Match each scheduling abbreviation with its meaning.
-Suture removal

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) SurgU) C) and L)
V) I) and J)

Question 12

A disadvantage of clustering is that:

Accepted Answer

A)   visit paperwork cannot be prepared until the time of the appointment
B)   if one visit gets off track, it may throw the entire appointment flow off track
C)   all personnel must be engaged in activities related to the current appointment
D)   very few patients can be seen in a single dayE) B) and C)
F) All of the above

Question 13

A _____ sets aside a portion of an employee's pre-taxable income to pay for projected medical expenses or prescription medications.

Accepted Answer

A)   401(k) 
B)   flexible/medical spending account
C)   Truth in Lending agreement
D)   profit-sharing programE) A) and B)
F) None of the above

Question 14

Match each scheduling abbreviation with its meaning.
-Electrocardiogram

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) SurgU) C) and I)
V) E) and Q)

Question 15

A patient does not need to provide signed consent for the medical office to release information about:

Accepted Answer

A)   genetic testing
B)   a public health risk
C)   mental health records
D)   substance abuse recordsE) B) and D)
F) All of the above

Question 16

Match each scheduling abbreviation with its meaning.
-Complete physical examination

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) SurgU) C) and O)
V) G) and M)

Question 17

Which of the following is not a recommended practice for maintaining a smooth schedule?

Accepted Answer

A)   Verbally explain the cancellation policy when scheduling the appointment.
B)   Bill the patient's insurance company for any missed appointments.
C)   Give patients a reminder call a day or two before an appointment.
D)   Include a brief explanation of the cancellation policy on the appointment card.E) A) and D)
F) A) and C)

Question 18

The primary benefit of ____ is that patients have an opportunity to present for complaints that have an unexpected onset.

Accepted Answer

A)   walk-in/open hours scheduling
B)   double-booking
C)   streaming
D)   modified wave schedulingE) A) and B)
F) B) and C)

Question 19

Match each scheduling abbreviation with its meaning.
-Surgery

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) SurgU) J) and Q)
V) D) and K)

Question 20

Which method of scheduling is designed to keep a continuous flow of patients coming through the office?

Accepted Answer

A)   clustering
B)   walk-in/open hours
C)   streaming
D)   waveE) C) and D)
F) B) and C)

Exam 12: The Integumentary System

Match each scheduling abbreviation with its meaning. -Electrocardiogram

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When should a charge slip be prepared and attached to a patient's chart?

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Which of the following is not a recommended practice for maintaining a smooth schedule?

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Match each scheduling abbreviation with its meaning. -Called and canceled

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A _____ sets aside a portion of an employee's pre-taxable income to pay for projected medical expenses or prescription medications.

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Match each scheduling abbreviation with its meaning. -Suture removal

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Match each scheduling abbreviation with its meaning. -Injection

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The primary benefit of ____ is that patients have an opportunity to present for complaints that have an unexpected onset.

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Match each scheduling abbreviation with its meaning. -Surgery

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When using a paper scheduling system, if a patient cancels an appointment at the last minute, you should ____ the original entry.

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Match each scheduling abbreviation with its meaning. -Sigmoidoscopy

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A patient does not need to provide signed consent for the medical office to release information about:

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Which method of scheduling is designed to keep a continuous flow of patients coming through the office?

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Match each scheduling abbreviation with its meaning. -Consultation

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Weekly schedules for the providers should be accessible to:

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When scheduling a hospital admission for a patient, you should not provide:

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A disadvantage of clustering is that:

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Match each scheduling method with its definition. -No scheduled appointments; patients sign in upon arrival and are seen by the physician in that order

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Match each scheduling abbreviation with its meaning. -Complete physical examination

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Match each scheduling abbreviation with its meaning. -Physical therapy

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