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Women tend to favor people-oriented listening.

A) True
B) False

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A person from a collectivistic culture communicating with someone from an individualistic culture would likely benefit from all of the following EXCEPT


A) using time-oriented listening.
B) being sensitive to time usage.
C) using lengthy, detailed explanations.
D) using action-oriented listening.

E) A) and D)
F) All of the above

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Identify the six stages of listening.

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Hearing, understandi...

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The use of verbal and nonverbal communication to signal attention and understanding is


A) people-oriented listening.
B) selective listening.
C) multitasking.
D) positive feedback.

E) A) and B)
F) A) and C)

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What are the four qualities of good feedback?

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It is positive, obvi...

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Active listening involves


A) managing your feedback.
B) adapting your listening to different speakers and situations.
C) recognizing the value of silence.
D) All of the options are correct.

E) A) and C)
F) B) and D)

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Effective listening first requires understanding denotative meanings.

A) True
B) False

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In which form of listening does the listener take in only bits and pieces of information?


A) Pseudo-listening
B) Aggressive listening
C) Selective listening
D) Active listening

E) All of the above
F) A) and D)

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What communicates attention and comprehension to a speaker?


A) Understanding
B) Responding
C) Interpreting
D) Remembering

E) A) and B)
F) A) and C)

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If Simon Cowell, a judge on America's Got Talent, listens specifically to a contestant's vocal quality, what listening function is he demonstrating?


A) Listening to discern
B) Listening to appreciate
C) Listening to analyze
D) Listening to comprehend

E) A) and B)
F) B) and C)

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Identify the five functions of listening.

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You can listen to co...

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Which statement about remembering is TRUE?


A) Remembering is an important measure of listening effectiveness.
B) We cannot increase our ability to remember.
C) Remembering plays a minimal role in the listening process.
D) Mnemonics decrease our ability to remember.

E) None of the above
F) All of the above

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Backchannel cues are an effective method for offering positive feedback to a speaker.

A) True
B) False

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Listeners who are able to multitask demonstrate more effective listening.

A) True
B) False

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Compare the differences between how women and men listen.

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Women tend to use people-oriented and co...

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What listening function would be most appropriate if your sister, who is very shy, decided to sing a song at your local karaoke bar?


A) Listening to discern
B) Listening to analyze
C) Listening to comprehend
D) Listening to provide support

E) A) and C)
F) B) and C)

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Using backchannel cues such as "uh-huh" signal to the speaker that you are paying attention.

A) True
B) False

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What are three barriers to active listening? Explain each of them.

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Selective listening, or only taking in i...

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Explain strategies we can use to become more active listeners.

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Manage your feedback, making sure it is ...

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Listening involves only a single act.

A) True
B) False

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