Question 1

Ordering a fixed number of items every time an inventory level falls to a predetermined point is called:

Accepted Answer

A)   fixed quantity inventory.
B)   break-even quantity.
C)   quality control.
D)   economic order quantity.
E)   inventory control.F) B) and C)
G) A) and E)

Question 2

Suppose that, in reviewing a quarterly report of a department's achievements, the manager compared desired performance with actual performance. If the manager found no deviation (that is, actual performance was EQUAL to the standard) , the manager should:

Accepted Answer

A)   take no corrective action.
B)   take corrective action.
C)   take action to understand why.
D)   keep the information to himself or herself.
E)   defer action until the next quarter's reports are in and a trend is established.F) B) and C)
G) A) and E)

Question 3

The following are some typical activities of a project that a Gantt chart would display, with the exception of:

Accepted Answer

A)   completion date for employee reward system.
B)   completion date for engineering design.
C)   completion date for projected budgets.
D)   completion date for research and development work.
E)   completion date for prototype testing.F) A) and D)
G) A) and E)

Question 4

Shift supervisors working alongside employees, constantly observing and intervening with immediate corrective action when something is not done properly, is an example of __________ control.

Accepted Answer

A)   concurrent
B)   feedforward
C)   feedback
D)   preliminary
E)   unnecessaryF) A) and E)
G) A) and C)

Question 5

__________ is a planning technique which is also useful in control as it is a means of identifying best practices

Accepted Answer

A)   Benchmarking
B)   Management by exception
C)   Progressive management control
D)   Feedback control
E)   Critical incident managementF) A) and E)
G) A) and D)

Question 6

Which of the following is NOT part of the traditional logic behind pay-for-performance in an incentive compensation program?

Accepted Answer

A)   Pay very poorly for poor performance
B)   Pay obscenely well for outstanding performance
C)   Pay well for above-average performance
D)   Pay poorly for average performance
E)   Pay satisfactorily for average performanceF) B) and D)
G) A) and B)

Question 7

In the control process, _________ must be accurate enough to identify significant difference between what is really taking place and what was originally planned.

Accepted Answer

A)   exceptions
B)   measurement
C)   output standards
D)   goals
E)   input standardsF) A) and B)
G) A) and C)

Question 8

Briefly describe the progressive discipline system.

Accepted Answer

Discipline is the act of influencing beh...

Question 9

Meg is a project manager. She has a very complex assignment that requires tight control and planning. She uses a project management tool that breaks her project into a series of small, sub-activities that have clear beginning and end points. The result of this activity is a diagram showing the various interrelationships necessary to complete the project. Meg is using what tool?

Accepted Answer

A)   CRM
B)   A Gantt chart
C)   After-action review
D)   Break-even analysis
E)   CPM/PERTF) None of the above
G) C) and D)

Question 10

A management exception known as the __________ occurs when actual performance is below standard.

Accepted Answer

A)   expected end result
B)   original assumption
C)   intended course of action
D)   problem situation
E)   opportunity situationF) B) and E)
G) C) and D)

Question 11

In using a historical approach for comparing desired and actual performance, a manager will:

Accepted Answer

A)   use past performance as a benchmark.
B)   use present performance to set the standard.
C)   use standards set scientifically through such methods as time and motion studies.
D)   use the organisation's objectives to set the standard.
E)   use performance achievements of other people, work units or organisations to set the standard.F) A) and B)
G) All of the above

Question 12

A cost report showing budget overruns on a project completed during the prior month is an example of which type of control?

Accepted Answer

A)   Preliminary control
B)   Cost control
C)   Managerial control
D)   Steering control
E)   Feedback controlF) B) and D)
G) A) and B)

Question 13

Financial ratios provide all of the following EXCEPT:

Accepted Answer

A)   a calculation of the breakeven quantity.
B)   a means to track financial goals.
C)   a framework for external benchmarking.
D)   a means to set financial targets.
E)   a framework for historical comparisons.F) None of the above
G) B) and D)

Question 14

Statistical quality control is supported by:

Accepted Answer

A)   determine the acceptability of results.
B)   taking samples of work.
C)   measuring quality in the samples.
D)   None of the options listed
E)   All of the options listedF) B) and C)
G) A) and E)

Question 15

Controlling does all of the following EXCEPT:

Accepted Answer

A)   secure adequate financing for the enterprise.
B)   ensure that objectives and accomplishments of various subgroups of the organisation are consistent with each other.
C)   make sure that overall direction is consistent with plans.
D)   make sure organisation members act with propriety and respect for each other.
E)   make sure employees comply with organisational policies.F) B) and C)
G) None of the above

Question 16

__________ ties reprimands to the severity and frequency of the employee's infractions.

Accepted Answer

A)   Positive punishment
B)   Punishment by objectives
C)   Regressive discipline
D)   Incremental discipline
E)   Progressive disciplineF) A) and E)
G) B) and C)

Question 17

Effective planning by managers helps accomplish which step in the control process?

Accepted Answer

A)   Comparing actual performance with objectives and standards
B)   Measuring actual performance
C)   Evaluating the results of corrective action
D)   Taking necessary corrective action
E)   Establishing performance objectives and standardsF) B) and C)
G) A) and E)

Question 18

A feedforward control system focuses on:

Accepted Answer

A)   work objectives.
B)   work throughputs.
C)   work outputs.
D)   work responsibilities.
E)   work inputs.F) A) and B)
G) D) and E)

Question 19

The ability to earn revenues greater than costs describes:

Accepted Answer

A)   leverage ratios.
B)   times interest earned ratio.
C)   asset management ratio.
D)   profitability ratios.
E)   quick ratio.F) D) and E)
G) B) and E)

Question 20

The four steps of the control process are: establish objectives and standards; __________; compare results with objectives and standards, and __________.

Accepted Answer

A)   measure actual performance; continue as before
B)   set new objectives; evaluate results
C)   develop alternative systems; take corrective action as needed
D)   revise unmet objectives; pay for the losses
E)   measure actual performance; take corrective action as neededF) B) and E)
G) A) and E)

Exam 11: Controlling

__________ ties reprimands to the severity and frequency of the employee's infractions.

Correct Answer
verified

__________ is a planning technique which is also useful in control as it is a means of identifying best practices

Correct Answer
verified

Correct Answer
verified

Financial ratios provide all of the following EXCEPT:

Correct Answer
verified

Ordering a fixed number of items every time an inventory level falls to a predetermined point is called:

Correct Answer
verified

Shift supervisors working alongside employees, constantly observing and intervening with immediate corrective action when something is not done properly, is an example of __________ control.

Correct Answer
verified

A feedforward control system focuses on:

Correct Answer
verified

A cost report showing budget overruns on a project completed during the prior month is an example of which type of control?

Correct Answer
verified

The four steps of the control process are: establish objectives and standards; ; compare results with objectives and standards, and .

Correct Answer
verified

In using a historical approach for comparing desired and actual performance, a manager will:

Correct Answer
verified

Suppose that, in reviewing a quarterly report of a department's achievements, the manager compared desired performance with actual performance. If the manager found no deviation (that is, actual performance was EQUAL to the standard) , the manager should:

Correct Answer
verified

Briefly describe the progressive discipline system.

Correct Answer
verified
Discipline is the act of influencing beh...
View Answer

The following are some typical activities of a project that a Gantt chart would display, with the exception of:

Correct Answer
verified

Controlling does all of the following EXCEPT:

Correct Answer
verified

Effective planning by managers helps accomplish which step in the control process?

Correct Answer
verified

Statistical quality control is supported by:

Correct Answer
verified

A management exception known as the __________ occurs when actual performance is below standard.

Correct Answer
verified

The ability to earn revenues greater than costs describes:

Correct Answer
verified

In the control process, _________ must be accurate enough to identify significant difference between what is really taking place and what was originally planned.

Correct Answer
verified

Which of the following is NOT part of the traditional logic behind pay-for-performance in an incentive compensation program?

Correct Answer
verified

Exam 11: Controlling

__________ ties reprimands to the severity and frequency of the employee's infractions.

Correct AnswerverifiedShow Answer

__________ is a planning technique which is also useful in control as it is a means of identifying best practices

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Financial ratios provide all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Ordering a fixed number of items every time an inventory level falls to a predetermined point is called:

Correct AnswerverifiedShow Answer

Shift supervisors working alongside employees, constantly observing and intervening with immediate corrective action when something is not done properly, is an example of __________ control.

Correct AnswerverifiedShow Answer

A feedforward control system focuses on:

Correct AnswerverifiedShow Answer

A cost report showing budget overruns on a project completed during the prior month is an example of which type of control?

Correct AnswerverifiedShow Answer

The four steps of the control process are: establish objectives and standards; __________; compare results with objectives and standards, and __________.

Correct AnswerverifiedShow Answer

In using a historical approach for comparing desired and actual performance, a manager will:

Correct AnswerverifiedShow Answer

Suppose that, in reviewing a quarterly report of a department's achievements, the manager compared desired performance with actual performance. If the manager found no deviation (that is, actual performance was EQUAL to the standard) , the manager should:

Correct AnswerverifiedShow Answer

Briefly describe the progressive discipline system.

Correct AnswerverifiedDiscipline is the act of influencing beh...View AnswerShow Answer

The following are some typical activities of a project that a Gantt chart would display, with the exception of:

Correct AnswerverifiedShow Answer

Controlling does all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Effective planning by managers helps accomplish which step in the control process?

Correct AnswerverifiedShow Answer

Statistical quality control is supported by:

Correct AnswerverifiedShow Answer

A management exception known as the __________ occurs when actual performance is below standard.

Correct AnswerverifiedShow Answer

The ability to earn revenues greater than costs describes:

Correct AnswerverifiedShow Answer

In the control process, _________ must be accurate enough to identify significant difference between what is really taking place and what was originally planned.

Correct AnswerverifiedShow Answer

Which of the following is NOT part of the traditional logic behind pay-for-performance in an incentive compensation program?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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The four steps of the control process are: establish objectives and standards; ; compare results with objectives and standards, and .

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Discipline is the act of influencing beh...
View Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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