Question 1

The design activity has one overriding objective:

Accepted Answer

A)   To ensure that the process of product or service production is efficient and effective
B)   To minimise the cost of producing the product or service
C)   To provide products, services and processes that will satisfy the operation's customers
D)   To develop products or services that will appeal to end-usersE) C) and D)
F) A) and C)

Question 2

Considering if an operation has the skills to cope with a design option, relates to what evaluation criteria?

Accepted Answer

A)   Feasibility
B)   Vulnerability
C)   Acceptability
D)   RiskE) C) and D)
F) B) and C)

Question 3

Which is the correct order for process types starting with low volume/high variety and moving to high volume/low variety?

Accepted Answer

A)   Batch processes, project processes, jobbing processes, mass processes, continuous processes
B)   Jobbing processes, batch processes, mass processes, continuous processes, project processes
C)   Project processes, batch processes, mass processes, jobbing processes, continuous processes
D)   Project processes, jobbing processes, batch processes, mass processes, continuous processesE) All of the above
F) B) and D)

Question 4

The main types of manufacturing process do not include:

Accepted Answer

A)   Continuous
B)   Massive
C)   Batch
D)   Project
E)   JobbingF) All of the above
G) B) and E)

Question 5

Service shops are characterised as which of the following:

Accepted Answer

A)   Product orientated with little customisation
B)   High-contact organisations where customers spend a considerable time in the service process
C)   Some customer contact, a degree of customisation and some staff discretion
D)   Many customer transactions, involving limited contact timeE) A) and C)
F) A) and D)

Question 6

Match the performance objectives with one of the influences of good process design: Can ensure high utilisation of resources.

Accepted Answer

A)   Dependability
B)   Cost
C)   Speed
D)   Quality
E)   FlexibilityF) A) and E)
G) A) and C)

Question 7

Match the performance objectives with one of the influences of good process design: Can provide the appropriate resources, which are capable of producing to the design specification.

Accepted Answer

A)   Quality
B)   Flexibility
C)   Speed
D)   Dependability
E)   CostF) C) and E)
G) B) and D)

Question 8

Match the performance objectives with one of the influences of good process design: Can provide technology and staff who are dependable.

Accepted Answer

A)   Dependability
B)   Cost
C)   Speed
D)   Flexibility
E)   QualityF) All of the above
G) A) and E)

Question 9

One of the basic design criteria would not include:

Accepted Answer

A)   Improved performance
B)   Acceptability
C)   Variability
D)   Feasibility
E)   VulnerabilityF) B) and D)
G) B) and C)

Question 10

Which of the following is generally considered a characteristic of a project process?

Accepted Answer

A)   Operations and equipment are dedicated to the product.
B)   The product or service will be made to a specific customer order.
C)   Products or services are standard and are produced in a large volume.
D)   Processes are linear and often continuous but can be stopped.
E)   Work is not fixed but moves through a sequence of operations.F) B) and D)
G) A) and E)

Question 11

In process mapping derived from 'scientific' method, what does the following symbol represent?

Accepted Answer

A)   Operation
B)   Decision
C)   Delay
D)   Storage
E)   TransportF)  InspectionG)  Direction of flowH) A) and D)
I) A) and E)

Question 12

Specialist technical staff are examples of transformed input resources in the design process.

Accepted Answer

A) True 
 B)False

Question 13

A CAD (Computer-Aided Design) software programme is an example of a transforming resource
in the design process.

Accepted Answer

A) True 
 B)False

Question 14

Which factor of good product/service design best matches the following performance objective: Can eliminate potential fail-points.

Accepted Answer

A)   Cost
B)   Quality
C)   Speed
D)   Flexibility
E)   DependabilityF) A) and C)
G) A) and D)

Exam 4: Product Design

Which factor of good product/service design best matches the following performance objective: Can eliminate potential fail-points.

Correct Answer
verified

The design activity has one overriding objective:

Correct Answer
verified

Which is the correct order for process types starting with low volume/high variety and moving to high volume/low variety?

Correct Answer
verified

A CAD (Computer-Aided Design) software programme is an example of a transforming resource in the design process.

Correct Answer
verified

The main types of manufacturing process do not include:

Correct Answer
verified

One of the basic design criteria would not include:

Correct Answer
verified

Match the performance objectives with one of the influences of good process design: Can ensure high utilisation of resources.

Correct Answer
verified

In process mapping derived from 'scientific' method, what does the following symbol represent?

Correct Answer
verified

Which of the following is generally considered a characteristic of a project process?

Correct Answer
verified

Service shops are characterised as which of the following:

Correct Answer
verified

Considering if an operation has the skills to cope with a design option, relates to what evaluation criteria?

Correct Answer
verified

Match the performance objectives with one of the influences of good process design: Can provide the appropriate resources, which are capable of producing to the design specification.

Correct Answer
verified

Specialist technical staff are examples of transformed input resources in the design process.

Correct Answer
verified

Match the performance objectives with one of the influences of good process design: Can provide technology and staff who are dependable.

Correct Answer
verified

Exam 4: Product Design

Which factor of good product/service design best matches the following performance objective: Can eliminate potential fail-points.

Correct AnswerverifiedShow Answer

The design activity has one overriding objective:

Correct AnswerverifiedShow Answer

Which is the correct order for process types starting with low volume/high variety and moving to high volume/low variety?

Correct AnswerverifiedShow Answer

A CAD (Computer-Aided Design) software programme is an example of a transforming resource in the design process.

Correct AnswerverifiedShow Answer

The main types of manufacturing process do not include:

Correct AnswerverifiedShow Answer

One of the basic design criteria would not include:

Correct AnswerverifiedShow Answer

Match the performance objectives with one of the influences of good process design: Can ensure high utilisation of resources.

Correct AnswerverifiedShow Answer

In process mapping derived from 'scientific' method, what does the following symbol represent?

Correct AnswerverifiedShow Answer

Which of the following is generally considered a characteristic of a project process?

Correct AnswerverifiedShow Answer

Service shops are characterised as which of the following:

Correct AnswerverifiedShow Answer

Considering if an operation has the skills to cope with a design option, relates to what evaluation criteria?

Correct AnswerverifiedShow Answer

Match the performance objectives with one of the influences of good process design: Can provide the appropriate resources, which are capable of producing to the design specification.

Correct AnswerverifiedShow Answer

Specialist technical staff are examples of transformed input resources in the design process.

Correct AnswerverifiedShow Answer

Match the performance objectives with one of the influences of good process design: Can provide technology and staff who are dependable.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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