Question 1

Digital communication (such as e-mail or social media)has much opportunity for distraction and breakdown.

Accepted Answer

A) True 
 B)False

Question 2

The ____________________ of a communication channel describes the extent to which a channel or medium recreates or represents all the information available in the original message.

Accepted Answer

The answer of The ____________________ of a communication channel describes...

Question 3

Paraphrasing a sender's message is an effective tool to promote understanding.

Accepted Answer

A) True 
 B)False

Question 4

Translating a message from its symbol form into meaning involves encoding.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following sentences best focuses on the audience?

Accepted Answer

A)  We are very pleased to have you as our newest customer.
B)  You can help us by sending us your payment immediately.
C)  Register now to lock in your preferred travel dates .
D)  All sentences are focused on the audience rather than the sender.E) B) and C)
F) A) and B)

Question 6

Converting ideas into words or gestures to convey meaning is called

Accepted Answer

A)  feedback.
B)  decoding.
C)  encoding.
D)  nonverbal communication.E) A) and C)
F) A) and B)

Question 7

Monica is writing her first safety-inspection report. To sound businesslike and professional, Monica should include expressions such as the affected party , the undersigned , and the writer .

Accepted Answer

A) True 
 B)False

Question 8

Travis must determine the appropriate channel for an important business message. In this context channel refers to the

Accepted Answer

A)  individuals who will receive the message.
B)  degree of formality required.
C)  medium through which the message is sent.
D)  tone and approach needed to accomplish his purpose.E) None of the above
F) C) and D)

Question 9

Please enjoy your food or drinks before entering our store  is an example of a positive message.

Accepted Answer

A) True 
 B)False

Question 10

The sentence You must submit your application by Friday is a more effective business message than Please submit your application by Friday.

Accepted Answer

A) True 
 B)False

Question 11

The communication process begins when the sender

Accepted Answer

A)  determines the appropriate communication channel.
B)  has an idea.
C)  encodes an idea into a message.
D)  plans for feedback.E) B) and C)
F) B) and D)

Question 12

Most business messages replace conversation, so they are more effective when they convey an informal tone.

Accepted Answer

A) True 
 B)False

Question 13

You should plan to spend equal amounts of time on each phase of the writing process.

Accepted Answer

A) True 
 B)False

Question 14

Communication noise

Accepted Answer

A)  occurs only with the sender in the communication process.
B)  includes only environmentally produced sounds that prevent the message from being transmitted.
C)  is anything that interrupts the transmission of a message.
D)  describes the medium over which the message travels.E) B) and C)
F) C) and D)

Question 15

Business writing should be economical. In this context economical can best be defined as

Accepted Answer

A)  presenting ideas clearly and concisely.
B)  concentrating on the receiver's perspective instead of your own.
C)  solving problems and conveying information.
D)  getting your audience to believe and accept your message.E) A) and B)
F) None of the above

Question 16

Words have universal meaning among all cultures.

Accepted Answer

A) True 
 B)False

Question 17

Adaptation is the process of

Accepted Answer

A)  creating a message that suits the audience.
B)  impressing your audience with high-level diction and long sentences.
C)  sending feedback to the sender of a message.
D)  proofreading and editing a written message.E) All of the above
F) None of the above

Question 18

Which of the following would help to create a conversational but professional tone in a business message?

Accepted Answer

A)  Headings for skim value
B)  Technical terms to establish the writer's industry knowledge
C)  Familiar words and personal pronouns
D)  Frequent abbreviations such as IMHO and BTWE) A) and D)
F) A) and C)

Question 19

_______________ is the transmission of information and meaning from a sender to a receiver.

Accepted Answer

The answer of _______________ is the transmission of information and...

Question 20

Experts say that writers should spend the most time in the ____ stage of the writing process.

Accepted Answer

A)  prewriting
B)  drafting
C)  revising
D)  thinkingE) All of the above
F) A) and B)

Exam 2: Planning Business Messages

Adaptation is the process of

Correct AnswerverifiedShow Answer

Monica is writing her first safety-inspection report. To sound businesslike and professional, Monica should include expressions such as the affected party , the undersigned , and the writer .

Correct AnswerverifiedShow Answer

Travis must determine the appropriate channel for an important business message. In this context channel refers to the

Correct AnswerverifiedShow Answer

Converting ideas into words or gestures to convey meaning is called

Correct AnswerverifiedShow Answer

The communication process begins when the sender

Correct AnswerverifiedShow Answer

Communication noise

Correct AnswerverifiedShow Answer

_______________ is the transmission of information and meaning from a sender to a receiver.

Correct AnswerverifiedShow Answer

You should plan to spend equal amounts of time on each phase of the writing process.

Correct AnswerverifiedShow Answer

The ____________________ of a communication channel describes the extent to which a channel or medium recreates or represents all the information available in the original message.

Correct AnswerverifiedShow Answer

Words have universal meaning among all cultures.

Correct AnswerverifiedShow Answer

Please enjoy your food or drinks before entering our store is an example of a positive message.

Correct AnswerverifiedShow Answer

Experts say that writers should spend the most time in the ____ stage of the writing process.

Correct AnswerverifiedShow Answer

The sentence You must submit your application by Friday is a more effective business message than Please submit your application by Friday.

Correct AnswerverifiedShow Answer

Which of the following sentences best focuses on the audience?

Correct AnswerverifiedShow Answer

Which of the following would help to create a conversational but professional tone in a business message?

Correct AnswerverifiedShow Answer

Paraphrasing a sender's message is an effective tool to promote understanding.

Correct AnswerverifiedShow Answer

Translating a message from its symbol form into meaning involves encoding.

Correct AnswerverifiedShow Answer

Most business messages replace conversation, so they are more effective when they convey an informal tone.

Correct AnswerverifiedShow Answer

Business writing should be economical. In this context economical can best be defined as

Correct AnswerverifiedShow Answer

Digital communication (such as e-mail or social media)has much opportunity for distraction and breakdown.

Correct AnswerverifiedShow Answer

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