Question 1

At the end of a class all of the learners have passed the written exam; however, the majority of the learners are still not able to perform the specified task property. Which of the following statements BEST describes the instructor's performance?

Accepted Answer

A)   The instructor compared learning achievements to learning objectives
B)   The instructor failed to monitor learner progress during training
C)   The instructor failed to properly motivate the class.
D)   The instructor used too many delivery methods during trainingE) B) and C)
F) A) and D)

Question 2

An instructor is conducting a highly technical subject with a large media presentation. Just after getting started the bulb blew out on the overhead projector. Which of the following will BEST allow the class to continue without interruption?

Accepted Answer

A)   Make copies of the slide presentation to hand out to the class.
B)   Take a break and seek out the facility manager for assistance.
C)   Tell the learners to follow along in their textbooks and not worry about the slides.
D)   Dismiss the learners and reschedule for the following day.E) A) and D)
F) A) and B)

Question 3

Which of the following is the BEST question to use when an instructor wants to engage an entire group of learners in a discussion?

Accepted Answer

A)   Single response questions
B)   Closed-ended questions
C)   Open-ended questions
D)   Individually directed questionsE) All of the above
F) C) and D)

Question 4

An instructor arrives at a remote classroom site about an hour before class begins only to find the wrong student material (e.g. books)  has been shipped. Which of the following is the BEST course of action for the instructor to take?

Accepted Answer

A)   Contact the publisher/vendor to receive permission to reproduce the first day's materials.
B)   Cancel the class as the right material has not arrived.
C)   Contact the site administrator about dismissing the class for the day and compress the material into the remaining days.
D)   Use past material from another course for the first day and catch up during subsequent days.E) None of the above
F) A) and B)

Question 5

While facilitating a lab where learners are expected to follow directions, some learners are deviating from the assigned task. Which of the following is the BEST response?

Accepted Answer

A)   Ask learners to come after class and redo the assignment.
B)   Redirect the learners who deviated from the directions.
C)   Change the pairing of learners to prevent further deviation from assigned tasks.
D)   Bring the learners deviation to the attention of the class and make them an example.E) B) and C)
F) A) and D)

Question 6

An instructor is explaining a topic and realizes that the learners seem confused. Which of the following approaches would BEST clarify the topic?

Accepted Answer

A)   Repeat the explanation of the topic.
B)   Use a real-world reference.
C)   Use humor to explain the topic.
D)   Start asking the learners closed-ended questions about the topic.E) B) and D)
F) B) and C)

Question 7

A learner in an asynchronous e-learning course is having problems retaining the information from the course. Which of the following is the BEST solution to the learner's problem?

Accepted Answer

A)   Direct the learner to a more introductory course.
B)   Inform the learner's supervisor of the concerns.
C)   Have the learner take notes during the lessons.
D)   Wait for a required assessment and report the lack of knowledge.E) A) and B)
F) B) and C)

Question 8

A student points out an error in the training materials during a class. Which of the following is the BEST course of action the trainer should take?

Accepted Answer

A)   Ignore the error and follow the material as designed.
B)   Verify the error and acknowledge it during the class.
C)   During the class, call the designer to make the correction to the material.
D)   Continue presenting the material and correct the course designers after class.E) C) and D)
F) B) and C)

Question 9

Which of the following is an essential technique for holding a learner's attention?

Accepted Answer

A)   Providing a model for professional and interpersonal behavior
B)   Using humorous stories to interest learners in the course content
C)   Asking open-ended questions and allowing sufficient time for learners to elaborate on their responses
D)   Using eye contact to engage learners when making an oral presentationE) A) and D)
F) A) and C)

Question 10

The instructor noticed that a discussion was getting off track and out of control. Which of the following question types can help the instructor gain control of the discussion?

Accepted Answer

A)   Open
B)   Clarifying
C)   Closed
D)   ProbingE) A) and C)
F) B) and C)

Question 11

Which of the following would an instructor do with a new class to get the learners involved?

Accepted Answer

A)   Have the learners introduce themselves.
B)   Lecture on the topic and then ask questions about the lecture.
C)   Have the learners stand around and talk to each other.
D)   Give a survey to assess each learner's knowledge.E) B) and C)
F) C) and D)

Question 12

A trainer is designing a lab to evaluate the learners' ability to apply the information learned. They want to provide the learners with feedback from the evaluation. Which of the following evaluation methods will provide the BEST feedback?

Accepted Answer

A)   Classroom ranking scale
B)   Self assessment
C)   Grading rubric comparison
D)   Percentage scoreE) A) and D)
F) C) and D)

Question 13

A class has just finished a group assignment. To save time and generate immediate feedback, the instructor has the groups exchange the assignments for grading. This is an example of:

Accepted Answer

A)   Providing opportunities for learner and group banter.
B)   Encouraging interactions respectful of individual learners.
C)   Reconciling learner discrepancies as a group.
D)   Communicating learner performance with other groups.E) A) and D)
F) C) and D)

Question 14

A contract instructor has been hired to teach a course with twelve learners. After surveying the learners it is identified that half of the class is not familiar with the subject being taught. Which of the following should the instructor do to help the entire class achieve success?

Accepted Answer

A)   Contact the training manager for suggestions on how to proceed.
B)   Teach to the more experienced learners; the others will catch up.
C)   Make the six learners that already know the material wait until the other learners catch up
D)   Cancel the class and then divide the class into two difference courses.E) A) and B)
F) A) and D)

Question 15

An instructor arrives at the classroom and discovers that the power is out in the building. There are plenty of windows to provide light to the classroom. Class starts in a few minutes. Which of the following is the FIRST action the instructor should take?

Accepted Answer

A)   Print out the slide presentation and give to them as a handout.
B)   Read the day's topics to the learners and have the learners follow along in their books.
C)   Dismiss class until the power goes back on.
D)   Use a flip chart and white board to communicate material.E) All of the above
F) A) and D)

Question 16

A corporate trainer has their session recorded on video as a part of their evaluation. Throughout the video, the evaluator noticed that the trainer stood in front of the room throughout the entire session. The presenter MOST lacks which of the following methods of communication with learners?

Accepted Answer

A)   Opportunities for questions and answers
B)   Interpersonal skills
C)   Group involvement
D)   Management of course flow and training activitiesE) A) and C)
F) C) and D)

Question 17

A student insists on asking advanced non-relevant questions during class. The instructor believes the student is challenging their knowledge. Which of the following shows how the instructor would BEST handle the situation?

Accepted Answer

A)   Address the issue in private with the student at the next break.
B)   Address the issue by removing the student from the classroom.
C)   Address the issue publicly in front of the class.
D)   Address the issue by ignoring the student.E) B) and C)
F) None of the above

Question 18

Which of the following represents an objective evaluation of a learner?

Accepted Answer

A)   A multiple-choice exam
B)   An essay exam
C)   A five-page annotated paper
D)   A short-answer examE) B) and C)
F) A) and D)

Question 19

After reviewing several topics, an instructor decides to ask the learners some review questions. After asking the first question, one of the learners answered incorrectly. Which of the following is the BEST approach for the instructor to take?

Accepted Answer

A)   Allow another learner to answer the question and continue training
B)   Ask the learner to stay after class for a review of the material
C)   Ask the learner to research the correct answer
D)   Explain the correct response and provide positive and constructive feedbackE) None of the above
F) B) and D)

Question 20

Which of the following words is MOST likely used in a higher-order question?

Accepted Answer

A)   Select
B)   Summarize
C)   Justify
D)   RephraseE) C) and D)
F) All of the above

Exam 17: CompTIA CTT+ Essentials

While facilitating a lab where learners are expected to follow directions, some learners are deviating from the assigned task. Which of the following is the BEST response?

Correct AnswerverifiedShow Answer

A student insists on asking advanced non-relevant questions during class. The instructor believes the student is challenging their knowledge. Which of the following shows how the instructor would BEST handle the situation?

Correct AnswerverifiedShow Answer

An instructor is explaining a topic and realizes that the learners seem confused. Which of the following approaches would BEST clarify the topic?

Correct AnswerverifiedShow Answer

Which of the following words is MOST likely used in a higher-order question?

Correct AnswerverifiedShow Answer

Which of the following is an essential technique for holding a learner's attention?

Correct AnswerverifiedShow Answer

An instructor arrives at a remote classroom site about an hour before class begins only to find the wrong student material (e.g. books) has been shipped. Which of the following is the BEST course of action for the instructor to take?

Correct AnswerverifiedShow Answer

An instructor arrives at the classroom and discovers that the power is out in the building. There are plenty of windows to provide light to the classroom. Class starts in a few minutes. Which of the following is the FIRST action the instructor should take?

Correct AnswerverifiedShow Answer

Which of the following represents an objective evaluation of a learner?

Correct AnswerverifiedShow Answer

A student points out an error in the training materials during a class. Which of the following is the BEST course of action the trainer should take?

Correct AnswerverifiedShow Answer

An instructor is conducting a highly technical subject with a large media presentation. Just after getting started the bulb blew out on the overhead projector. Which of the following will BEST allow the class to continue without interruption?

Correct AnswerverifiedShow Answer

Which of the following is the BEST question to use when an instructor wants to engage an entire group of learners in a discussion?

Correct AnswerverifiedShow Answer

A class has just finished a group assignment. To save time and generate immediate feedback, the instructor has the groups exchange the assignments for grading. This is an example of:

Correct AnswerverifiedShow Answer

At the end of a class all of the learners have passed the written exam; however, the majority of the learners are still not able to perform the specified task property. Which of the following statements BEST describes the instructor's performance?

Correct AnswerverifiedShow Answer

A corporate trainer has their session recorded on video as a part of their evaluation. Throughout the video, the evaluator noticed that the trainer stood in front of the room throughout the entire session. The presenter MOST lacks which of the following methods of communication with learners?

Correct AnswerverifiedShow Answer

Which of the following would an instructor do with a new class to get the learners involved?

Correct AnswerverifiedShow Answer

A contract instructor has been hired to teach a course with twelve learners. After surveying the learners it is identified that half of the class is not familiar with the subject being taught. Which of the following should the instructor do to help the entire class achieve success?

Correct AnswerverifiedShow Answer

The instructor noticed that a discussion was getting off track and out of control. Which of the following question types can help the instructor gain control of the discussion?

Correct AnswerverifiedShow Answer

After reviewing several topics, an instructor decides to ask the learners some review questions. After asking the first question, one of the learners answered incorrectly. Which of the following is the BEST approach for the instructor to take?

Correct AnswerverifiedShow Answer

A learner in an asynchronous e-learning course is having problems retaining the information from the course. Which of the following is the BEST solution to the learner's problem?

Correct AnswerverifiedShow Answer

A trainer is designing a lab to evaluate the learners' ability to apply the information learned. They want to provide the learners with feedback from the evaluation. Which of the following evaluation methods will provide the BEST feedback?

Correct AnswerverifiedShow Answer

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