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When evaluating service quality, value can be described as the best product or the cheapest price.

A) True
B) False

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The SERVQUAL model of service quality dimensions is composed of five factors: _____________________, _______________________, ______________________________, _________________________ and _____________________________.

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Reliability, assuran...

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Which of the following is NOT a dimension of service quality in campus recreation?


A) Program quality
B) Interaction quality
C) Outcome quality
D) Contest quality
E) Physical environment quality

F) All of the above
G) A) and C)

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The _______________________ and ________________________ of service failures constitute a target of evaluation.

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Professional services and consumer services that are offered within the confines of a fitness building and with the use of suitable equipment are called ____________________________

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All of the following are examples of quality in sport tourism EXCEPT


A) Access quality
B) Accommodation quality
C) Economic quality
D) Venue quality
E) Contest quality

F) None of the above
G) B) and D)

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The concept ______________________________________ means that as long as a service meets or exceeds customers' expectations, the service is deemed to be of quality.

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