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Exam 9: Enterprise Applications to Manage Supply Chains and Respond to Customers

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Question 51

Multiple Choice

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When tailoring a particular aspect of a system to the way a company does business,enterprise software can provide the company with

A) configuration tables.
B) Web services.
C) data dictionaries.
D) middleware.

E) A) and C)
F) C) and D)

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Question 52

True/False

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Enterprise systems require fundamental changes in the way the business operates.

A) True
B) False

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Question 53

Multiple Choice

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Which of the following is not a potential "switching cost"?

You have been hired by Santori,Inc.,a small company that imports and distributes an Italian sparkling water.The company is interested in what benefits an enterprise system would bring.Would an enterprise system be appropriate for this company? What steps would you take in determining this?

Identify and describe three major enterprise applications.

Which of the following is not an example of next-generation enterprise applications?

Enterprise systems are strictly internally oriented; other types of enterprise applications must be used for communicating with customers and suppliers.

___________________________ include procurement,inventory management,purchasing,shipping,production planning,production scheduling,material requirements planning,quality control,distribution,transportation execution,and plant and equipment maintenance.

Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems.

Identify five benefits of customer relationship management systems.

___________________________ found it had excessively high inventories of its Pampers disposable diapers at various points along its supply chain because of distorted information.

Enterprise application vendors are now including ________ features,such as tools for data visualization,flexible reporting,and ad-hoc analysis,as part of the application.

Next-generation enterprise suites use ________ and SOA to link to systems of customers and suppliers.

SFA modules in CRM systems would provide tools for

Which of the following is not true about enterprise systems?

A company having difficulty with timely delivery of parts to its manufacturing plants should look to implementing a supply chain ________ system.

________ systems are based on a suite of software models used to support business activities across the firm.

Systems that enable a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product best describes supply chain ________ systems.

______________________ tools enable a business to connect customer conversations and relationships from social networking sites to CRM processes.

A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a ________ strategy.