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Exam 1: Introduction to Operations and Supply Chain Management

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Question 21

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Which of the following lists is in correct supply chain order?

A) first-tier supplier - manufacturer - distributor
B) distributor - manufacturer - retailer
C) first-tier supplier - second-tier supplier - third-tier supplier
D) customer - retailer - distributor

E) A) and B)
F) A) and C)

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Question 22

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To participate in a supply chain,a firm must actually handle the physical goods at some point.

A) True
B) False

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Question 23

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An electronic commerce system:

The collection of people,technology,and systems within an organization that has primary responsibility for providing the organization's products or services is called:

The ________ area of the SCOR model includes everything from entering customer orders and determining delivery dates to storing and moving goods to the final destination.

Describe the operations function's transformation process and provide an example for each element.

Briefly discuss the three important trends in business that have focused attention on operations and supply chain management.

The organization that provides national and institutional leadership in purchasing and materials management is:

Efforts to improve cooperation among firms in the supply chain can be characterized as:

The ________ model is used to define relationships in supply chain management.

Electronic commerce refers to the use of information technology solutions to automate business transactions.

The transformation process can be used to describe the production of intangible services.

A(n)________ supervises production in a manufacturing setting.

The five broad areas of the Supply Chain Operations Reference model include ________,________,________,________,and ________.

What are three possible career paths in operations and supply chain management? What functions would each path perform?

Printing and binding a book take place ________ from the conversion of wood to paper pulp in a publishing supply chain.

Distinguish between upstream and downstream firms in a supply chain and provide an example.

________ is the term that describes efforts to improve operations by increasing supply chain members' willingness to cooperate.

A(n)________ acquires knowledge in a specific market in which the organization purchases significant quantities of materials and services.

________ is an example of an output of the transformation process.