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Exam 6: Understanding the Management Process

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Question 41

Multiple Choice

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The manager who provides overall guidance and leadership for the entire corporation is known as the ____ manager.

A) human resources
B) financial
C) operations
D) marketing
E) administrative

F) A) and D)
G) None of the above

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Question 42

Multiple Choice

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The manager of a Burger King restaurant is an example of a(n) ____ manager.

A) top
B) operations
C) middle
D) first-line
E) administrative

F) D) and E)
G) B) and E)

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Question 43

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Tim's Auto Service stations were fined for failure to provide the services billed and other things.After being fined,Tim's refocused its business and began a coordination of efforts directed at improving customer satisfaction,increasing employee participation in decision making,improving supplier partnerships,and facilitating an organizational atmosphere of continuous quality improvement known as

A large computer company provides well-being seminars free to its employees and provides them with a fitness facility to encourage physical and mental health.The company hopes this will create a satisfying work environment.Which managerial function does this involve?

For a total quality management program to be effective,it must be treated as a top priority by

In the last stage of the decision-making process,managers may decide to

A timeline for a strategic plan can be as long as 10 years.However,the timeline for a strategic plan for a company is generally

A manager with ____ skills has the ability to deal effectively with people inside and outside the organization.

Karen is in charge of ensuring that the processes at her bank run smoothly so that the business will be able to provide its services efficiently and effectively.Karen is a(n) ____ manager.

The cost of implementing a total quality management program normally results in lower returns on sales and investments.

The first step in benchmarking is to identify the objectives.

The CEO's role at General Electric requires him to spend a great deal of time on planning.This indicates that he is a(n) ____ manager.

Gary and Houston have been running their own business for three years.When they started the business,they developed a guide for the planning policy which incorporated major policy decisions and methods for setting policies.They developed individual plans for carrying out each of the phases of the initial plan and even created a checklist,flow chart,and accountability chart for overseeing the implementation of all of the individual plans.Gary is finding it difficult keeping the plans straight when talking to Houston about them.What names should he use to refer to the guide,individual plans,and the plan to oversee the other plans?

At Silver Paper's company meeting in August,the owner states that the company will increase its sales of Christmas cards by 50 percent over last year's sales.This statement is called a(n)

Leroy is reviewing the recently implemented sales strategy the company developed and considering whether or not the company made the right decision.Leroy is in the ____ stage of the managerial decision-making process.

Frank asks his customers to complete a survey about the service they receive at his company so that he and his staff can make adjustments and improvements.Frank is focusing on the ____ aspect of total quality management.

​Comparing one's own company to the products,processes,or management practices of another for the purpose of improving quality is typical of

What is a disadvantage associated with the participative style of leadership?

Dazzle Magazine ​Miranda recently switched careers.Previously,she was a college professor,but she felt she needed more real-world experience to help her business students more fully.She became a manager at Dazzle Magazine,where she was in charge of the layout.Always open to new ways of doing things,Miranda let her staff implement their ideas at times.Miranda learned firsthand the different roles she had to play as a manager. ​It always got stressful when the publication deadline neared.At one point,there was a major mix-up in the layouts for the front cover.Miranda was not sure of the correct layout because she had allowed one of her employees,Joseph,to modify and run with his idea on this matter.However,she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Miranda quickly looked over the layouts but felt that they still needed some work. ​She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue,so she did not give Miranda an answer.Miranda then went to an employee within her department for advice.That employee suggested some ideas,but Miranda was still not satisfied.Finally,Miranda called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Miranda decide on the alternative that should be implemented.Miranda greatly appreciated the assistance and the suggestion.The final cover design went to press,and that issue of the magazine was successful.This helped Miranda realize that considering the big picture was good,but equally important were the little details. -Refer to Dazzle Magazine.Now that Miranda has real-world experience,she understands more than ever that certain skills are needed for any manager's success.These skills include all of the following except

Organizing is the process of grouping resources and activities efficiently and effectively to accomplish an end result.