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 Only in-house auditors can perform quality audits.

A) True
B) False

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 _____ correct or prevent further quality problems based on quality control measurements.

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 Which statement is one of Deming's 14 Points for Management?


A) An organization should increase dependence on inspection to achieve quality.
B) Award business based on price tag alone rather than on other considerations.
C) Minimize total cost by working with multiple suppliers rather than a single supplier.
D) Eliminate the annual rating or merit system.

E) B) and C)
F) None of the above

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 _____ is the ability of a product or service to perform as expected under normal conditions.

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 Frameworks for helping organizations improve their processes and systems are called Six Sigma charts.

A) True
B) False

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  Change requests and verified deliverables are the outputs of the controlling quality process.

A) True
B) False

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 Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling?


A) quality planning
B) quality certification
C) quality assurance
D) quality control

E) A) and B)
F) B) and D)

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 The _____ model focuses on defining user requirements and planning software projects.

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SQFD
Software Quality Function...

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 _____ are the screens and reports the system generates.

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 Complete the formula: sample size = 0.25 * ( _____ /acceptable error)2

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 Who wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects?


A) Juran
B) Ishikawa
C) Crosby
D) Deming

E) A) and B)
F) None of the above

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C

 Products that are accepted by project stakeholders are considered to be validated deliverables.

A) True
B) False

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 _____ involves choosing part of a population of interest for inspection.

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Statistical sampling

 Watts S. Humphrey defines a(n) _____ as anything that must be changed before delivery of the program.

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software defect

 A(n)_____ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects.

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 _____ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process.

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Design of ...

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  What term is used for any instance where the product or service fails to meet customer requirements?


A) defect
B) yield
C) deliverable
D) variance

E) B) and C)
F) All of the above

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 Which process correct(s) or prevent(s) quality problems based on quality control measurements?


A) process adjustments
B) rework
C) acceptance decisions
D) decomposition

E) A) and B)
F) A) and C)

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 Managing quality includes all of the quality assurance activities plus product design and process improvements.

A) True
B) False

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  _____ involves monitoring specific project results to ensure that they are complete, correct, and meet customer expectations.

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