Question 1

Development as it relates to training is best described by which of the following?

Accepted Answer

A)   Immediate in nature
B)   Technical in nature
C)   Operational in nature
D)   Short-term in nature
E)   Long-term in natureF) A) and B)
G) A) and C)

Question 2

Employees who are dismissed for poor performance may claim that the employer was

Accepted Answer

A)   negligent in that the employee's training was inadequate.
B)   negligent in that the employee's development was inadequate.
C)   negligent in that the employee's orientation was inadequate.
D)   negligent in that the employee's onboarding was inadequate.
E)   acceptable in that the employee's manager was effective.F) C) and D)
G) C) and E)

Question 3

Vestibule training is virtually a necessity when it is too costly or dangerous to train employees on the job.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is the first step in helping new employees manage the learning curve?

Accepted Answer

A)   Diversity management programs
B)   Employment equity programs
C)   Development programs
D)   Onboarding programs
E)   Training programsF) B) and C)
G) A) and E)

Question 5

Jane is reviewing a survey of employee feedback following a health and safety training session.Which step is she following with regard to the five-step training process?

Accepted Answer

A)   Needs analysis
B)   Instructional design
C)   Evaluation
D)   Implementation
E)   ValidationF) A) and D)
G) A) and C)

Question 6

Which of the following is typically included in a task analysis record form?

Accepted Answer

A)   The immediate supervisor of the task
B)   The number of colleagues also working on the same task
C)   The conditions under which the task is performed
D)   The compensation range for the task
E)   Safety issues associated with the job in generalF) A) and B)
G) A) and C)

Question 7

Harveer works for a call centre for a cell phone company.When a customer calls for help,Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it.This is an example of a(n)

Accepted Answer

A)   electronic performance support system.
B)   customer support system.
C)   solution support system.
D)   product specifications support system.
E)   instruction and specification system.F) A) and E)
G) A) and B)

Question 8

Identify and briefly describe five different training techniques.

Accepted Answer

Two points each for accurate identificat...

Question 9

At what pace do trainees learn best?

Accepted Answer

A)   At the pace set by their trainer
B)   At an average pace based on past training
C)   At the pace set by their supervisor
D)   At their own pace
E)   At the job's required paceF) B) and D)
G) All of the above

Question 10

Cultural sensitivity training most likely focuses on which of the following?

Accepted Answer

A)   Training for first-time supervisors/managers
B)   Customer service training
C)   On-the-job training for designated group members
D)   Audiovisual exercises that provide scenarios for cross-cultural interpersonal skill development
E)   Sensitizing employees to the views of different cultural groups toward workF) B) and C)
G) All of the above

Question 11

A training method that joins two or more distant groups using a combination of audio and visual equipment is called

Accepted Answer

A)   classroom training.
B)   video conferencing.
C)   programmed learning.
D)   on-the-job training.
E)   job instruction training.F) A) and B)
G) A) and C)

Question 12

Which type of training uses a combination of instructor-led training and online e-learning?

Accepted Answer

A)   Vestibule training
B)   Job instruction training
C)   On-the-job training
D)   Computerized training
E)   Blended learningF) B) and D)
G) C) and D) E

Question 13

Cultural sensitivity training focuses on sensitizing employees to the views of different cultural groups toward work so that employees from diverse backgrounds can work together more effectively.

Accepted Answer

A) True 
 B)False  True

Question 14

When an employee learns a job by actually performing that job,this training method is called

Accepted Answer

A)   interactive training.
B)   job instruction training.
C)   vestibule training.
D)   on-the-job training.
E)   one-on-one training.F) A) and C)
G) C) and D)

Question 15

Training is essentially which of the following?

Accepted Answer

A)   A testing process
B)   A technical process
C)   A learning process
D)   A planning process
E)   A validation processF) A) and D)
G) D) and E)

Question 16

According to the textbook,which organizational plan is training part of?

Accepted Answer

A)   The operational plan
B)   The tactical plan
C)   The business plan
D)   The strategic plan
E)   The executive planF) None of the above
G) A) and E)

Question 17

A technique used for determining the training needs of newly hired employees is

Accepted Answer

A)   task analysis.
B)   observation analysis.
C)   personnel record analysis.
D)   performance analysis.
E)   job analysis.F) A) and C)
G) A) and E)

Question 18

Brad is designing an e-learning module on accessibility.Which step is he following with regard to the five-step training process?

Accepted Answer

A)   Needs analysis
B)   Instructional design
C)   Evaluation
D)   Implementation
E)   ValidationF) A) and B)
G) A) and C)

Question 19

An employee handbook cannot be considered to represent a contract with the employee.

Accepted Answer

A) True 
 B)False  False

Question 20

The first step in performance analysis is to appraise the employee's performance and compare it with which of the following?

Accepted Answer

A)   What it should be
B)   Co-workers' performance
C)   Maximum industry performance
D)   Work group performance
E)   What it used to beF) All of the above
G) A) and B)

Exam 8: Onboarding and Training

Development as it relates to training is best described by which of the following?

Correct AnswerverifiedShow Answer

Employees who are dismissed for poor performance may claim that the employer was

Correct AnswerverifiedShow Answer

Vestibule training is virtually a necessity when it is too costly or dangerous to train employees on the job.

Correct AnswerverifiedShow Answer

Which of the following is the first step in helping new employees manage the learning curve?

Correct AnswerverifiedShow Answer

Jane is reviewing a survey of employee feedback following a health and safety training session.Which step is she following with regard to the five-step training process?

Correct AnswerverifiedShow Answer

Which of the following is typically included in a task analysis record form?

Correct AnswerverifiedShow Answer

Harveer works for a call centre for a cell phone company.When a customer calls for help,Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it.This is an example of a(n)

Correct AnswerverifiedShow Answer

Identify and briefly describe five different training techniques.

Correct AnswerverifiedTwo points each for accurate identificat...View AnswerShow Answer

At what pace do trainees learn best?

Correct AnswerverifiedShow Answer

Cultural sensitivity training most likely focuses on which of the following?

Correct AnswerverifiedShow Answer

A training method that joins two or more distant groups using a combination of audio and visual equipment is called

Correct AnswerverifiedShow Answer

Which type of training uses a combination of instructor-led training and online e-learning?

Correct AnswerverifiedE

Cultural sensitivity training focuses on sensitizing employees to the views of different cultural groups toward work so that employees from diverse backgrounds can work together more effectively.

Correct AnswerverifiedTrue

When an employee learns a job by actually performing that job,this training method is called

Correct AnswerverifiedShow Answer

Training is essentially which of the following?

Correct AnswerverifiedShow Answer

According to the textbook,which organizational plan is training part of?

Correct AnswerverifiedShow Answer

A technique used for determining the training needs of newly hired employees is

Correct AnswerverifiedShow Answer

Brad is designing an e-learning module on accessibility.Which step is he following with regard to the five-step training process?

Correct AnswerverifiedShow Answer

An employee handbook cannot be considered to represent a contract with the employee.

Correct AnswerverifiedFalse

The first step in performance analysis is to appraise the employee's performance and compare it with which of the following?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Two points each for accurate identificat...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
E

Correct Answer
verified
True

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified