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A key concept of the textbook is that human resource management is the sole responsibility of human resource managers,so line managers and staff managers rely heavily on HR specialists to hire the best employees.

A) True
B) False

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Staff managers have staff authority which enables them to issue orders down the chain of command unlike line managers.

A) True
B) False

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Which of the following best describes a nontraditional worker?


A) workers near retirement age
B) ethnically diverse workers
C) workers with multiple jobs
D) service-based workers

E) C) and D)
F) A) and C)

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The SHRM Human Resource Certification exams include testing on management practices,staffing,development,compensation,labor relations,and health and safety.

A) True
B) False

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Which of the following refers to the authority exerted by an HR manager as coordinator of personnel activities?


A) staff authority
B) line authority
C) functional authority
D) corporate authority

E) A) and D)
F) A) and C)

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C

Explain the difference between line authority and staff authority.What type of authority do human resource managers have?

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Authority is the right to make decisions...

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Shelly,an HR manager,recently had a meeting with the production manager to determine if the firm's vacation policy was being strictly followed in the production department.Shelly was most likely performing a ________ function.


A) coordinative
B) procedural
C) staff
D) line

E) A) and B)
F) B) and D)

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A key concept of the textbook is that effective human resource management practices add measurable value to an organization.

A) True
B) False

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True

In general,how many human resource employees would be on staff for a firm with 500 total employees?


A) 1
B) 2
C) 5
D) 10

E) A) and D)
F) B) and D)

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In the management process,which of the following is an activity associated with the leading function?


A) motivating subordinates
B) setting performance standards
C) training new employees
D) developing procedures

E) B) and C)
F) A) and B)

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According to the Bureau of Labor Statistics,between now and 2018 the number of workers classified as "white,non-Hispanic" will decrease,and the number of workers classified as Asian will increase.

A) True
B) False

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________ has affected how people work,and therefore on the skills and training today's workers need.


A) Technology
B) Factory jobs
C) Global environmental concerns and legislation
D) Manufacturing

E) A) and B)
F) A) and C)

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A

One of the ________ functions of a human resource manager includes directing the activities of his or her subordinates in the HR department.


A) coordinative
B) corporate
C) staff
D) line

E) B) and C)
F) A) and B)

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Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources.Jackson Pharmaceuticals has a history of problems within its HR department including difficulties recruiting and retaining qualified employees,EEO violations,inadequate employee training programs,and confusion regarding health benefit enrollment and coverage.With years of experience transforming HR departments in other firms,Whitman believes she can correct the problems at Jackson Pharmaceuticals. Which of the following best supports the argument that Whitman should create embedded HR units and assign relationship managers to each department within the firm?


A) Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size.
B) The global nature of the firm makes it difficult for the HR department to effectively communicate corporate messages to employees scattered around the world.
C) Centralized call centers would enable the HR department to provide specialized support on daily transactional activities.
D) Line managers want to implement additional screening and evaluations to improve the quality of their subordinates.

E) B) and C)
F) A) and B)

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What ethical issues relate to human resource management? Provide an example to illustrate your answer.

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Ethics means the standards someone uses ...

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As baby boomers retire from the work force,there will be more people entering the labor pool than leaving it.

A) True
B) False

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In most organizations,human resource managers are categorized as ________,who assist and advise ________ in areas like recruiting,hiring,and compensation.


A) staff managers; line managers
B) line managers; middle managers
C) line managers; staff managers
D) functional managers; staff managers

E) B) and C)
F) C) and D)

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________ is the right to make decisions,to direct the work of others,and to give orders.


A) Leadership
B) Authority
C) Management
D) Responsibility

E) A) and B)
F) A) and C)

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Which function of the management process includes selecting employees,setting performance standards,and compensating employees?


A) organizing
B) planning
C) motivating
D) staffing

E) None of the above
F) A) and D)

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Which of the following is NOT considered one of the line supervisor's responsibilities for effective human resources management under the general headings outlined by a major company?


A) Protecting employees' health and physical condition
B) Changing employees' attitudes regarding work
C) Developing the abilities of each person
D) Interpreting the company policies and procedures

E) A) and D)
F) B) and D)

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